CANCELLATION POLICY

Soles Nail Lounge is dedicated to providing you and others with excellent customer service and access to appointments during peak times. Due to this and our limited space, we have a firm 12 hour cancellation policy.

Please kindly review our cancellation policy before scheduling an appointment. By booking with us, you are accepting the terms and conditions of our cancellation policy.

For all bookings we require a credit card on file to secure your appointment. As we turn away other clients to hold your reservation and as a courtesy to our nail techs, any cancellations, no shows or time changes to your appointment less than 12 hrs notice will result in a full charge of the scheduled service(s). 

We understand that sometimes being late is out of your control. We promise to do our best to accommodate and perform the most complete service with the time remaining. However, each service will be finished within the allotted time to accommodate the next reservation. Anyone arriving up to 15-minutes late may need to be rescheduled and cancellation fee will apply.

Any missed appointments without a phone call will be considered a no-show.  No-shows will result in a full service charge to your credit card (or equivalent deduction from Gift Certificates) Any groups of 3 or more people will require 48-hour cancellation notice. Thank you for your understanding.

Not all technicians can do every service,  so it's important you book the correct service that you want to avoid disappointment.  If you book incorrectly and decide at the time of your appointment you don't want the service, you will be charged. If you are unsure what to book, please email the salon before booking. 

We appreciate your business and hope you have a positive experience with us. If you need to reschedule, make changes or cancel your appointment please contact us 24hrs in advance.  If you have any questions or concerns please contact us below , call 604 905 0036 (leave a message on our voicemail) or email us solesnaillounge@gmail.com